Description
Main purpose of the job:
To provide onsite support and assistance to the Green Claims Manager within the Connect Plus Services Claims Team and to recover costs for the repair of damage to the network from the responsible parties.
Nature of formal contacts (with DBFO co., HA etc):
All areas of CPS business, insurers, MIB, general public, HA and Police.
Key responsibilities/duties:
- Day to day targets of Leatherhead based Green Claims Administrators.
- Coordination of resources allocation with administrators and prioritisation of tasks.
- Ensure that service levels and are maintained in accordance with operational requirements.
- Ensure compliance with CPS and JV partner policies and procedures.
- Maintain facilities to provide a safe pleasant working environment for all staff.
- Provide management reports on recovery performance and update visual aids daily, weekly, monthly.
- Work to achieve targets and objectives set by the Green Claims Manager.
Working arrangements (shift work, need for travel etc)
The main work location will be based at Leatherhead.
Person specification
Qualifications/skills/experience:
- Proven relevant credit control/recovery experience preferably within an insurer or broker.
- Good working knowledge of CPS IT systems and ability to use Microsoft Office/Excel suite of programs.
- Good verbal and written communication skills.
- Good team leader skills within a Credit Controller area and have previous experience of working collaboratively within a team to achieve joint daily, weekly, monthly goals and objectives.
- Full UK driving Licence.
Personal attributes:
- Good all round leader.
- Excellent communicator.
- Ability to build relationships with a variety of stakeholders.
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