Description
EXCHANGE SUPPORT SPECIALIST
Dublin based role - 3 month contract initially
Day Rate Negotiable
DESCRIPTION
Successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work after-hours. Some support of the Windows Operating system will also be required.
Key responsibilities are:
- To deliver a support service in Ireland and Northern Ireland. This will encompass:
- Incident resolution,
- Problem determination,
- Root cause analysis.
- To contribute to and develop the expertise of the team and to share it with the other support teams
- To take part in projects linked to Service Quality Improvement and Business growth.
- To represent the Windows team and be one of the main linkage with other teams and Service Providers.
QUALIFICATION
- Exchange 2007 & 2010 troubleshooting methodology: MCP/MCSE training
- Strong technical knowledge in:
- Performance monitoring tools,
- Exchange administration,
- PC - Server architecture including HP Blade systems and interconnects,
- Windows Server installation and configuration,
- SCSI and Storage technology - Good theory & hands on knowledge;
- Windows Networking - TCP/IP
- Managing discs and logical partitions
- Exchange Clustering/High Availability options
- Active Directory
- Knowledge/Experience in any of the following areas would be an advantage:
- VMWare
- HP Openview
- Office Lync 2010
- VMware ESX (preferably v5 but v4 will suffice.)
- HP Data Protector (integration into Exchange)
- HP Blade Enclosures
- General Windows Server R2
- Blackberry Enterprise Server
- Office Lync 2010
- Nearpoint Email Archiving
- IronPort Email Scanning
- Excellent communication skill: Oral and written - English
- Customer and service orientation
- Ability to operate well in an international environment
- ITSM knowledge
- Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
- Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
- Extensive previous Tech Support experience.
- Must possess very good experience with various computer peripherals and applications.
- Must possess very strong problem solving and resolution experience.
- Must be very customer oriented and focused on meeting the customer's needs.
- Must have very good verbal and written communication skills in English.
- Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
- Experience in installation and configuration of PCs, Servers, hardware, software, etc.
- Desirable experience in project delivery.
- Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.