Description
Job Description:
Our client is looking for an experienced contributor with a high degree of technical competence in tele-communications support. The position is responsible for providing telecommunications technical support to County facilities. Incumbents coordinate response to service requests, assist with projects, and maintain accurate documentation.
Three or more years of professional level analyst and systems experience in a large scale Information Technology environment.
Minimum two years' experience with Cisco Voice Over Internet Protocol (VoIP) systems.
Experience working in a Cisco network/Telecomm Environment preferred.
Provide excellent customer service.
Repair and perform preventative maintenance on systems.
Maintain records and prepare reports.
Provides technical support to County employees using various telecommunications and network systems.
Designs, configures, tests, implements and maintains a variety of hardware, software, peripheral devices, and systems.
Monitors and ensures systems meet business and performance needs.
Perform configuration changes as required; advance level troubleshooting.
Technical implementation of telecommunications and network infrastructures.
Troubleshoot technical problems with the critical systems, Servers and equipment within a Multi-Data Center environment, handling complex and critical problems. Responds to system emergencies as required.
Performs other duties of a similar nature or level.
Ability to work on projects in a team setting.
Ability to communicate and work with end users with minimal computer experience.
Possess a Valid Georgia Driver's License.
The following experience is a plus:
Experience in Enterprise-level Cisco networks including Switches, Routers, AP's, etc.
Unified Communications experience.
Call Center support (UCCX), Client software support.
Unity Connect.
Jabber implementation or Support.
Device mobility.
Understanding of Microsoft Office desktop software.