Description
VoIP Technician/Analyst:
This is a 3 - 6 month contract opportunity with a solid organization in Lawrenceville, GA. The ideal candidate will be technically competent in tele-communications support.
Job Description:
Term: 3 - 6 months. Term may be longer, depending on funding availability.
We are looking for an experienced contributor with a high degree of technical competence in tele-communications support. The position is responsible for providing telecommunications technical support to our facilities. Incumbents coordinate response to service requests, assist with projects, and maintain accurate documentation.
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Three or more years of professional level analyst and systems experience in a large scale Information Technology environment.
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Minimum two years' experience with Cisco Voice Over Internet Protocol (VoIP) systems.
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Experience working in a Cisco network/Telecomm Environment preferred.
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Provide excellent customer service.
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Repair and perform preventative maintenance on systems.
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Maintain records and prepare reports.
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Provides technical support to employees using various telecommunications and network systems.
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Designs, configures, tests, implements and maintains a variety of hardware, software, peripheral devices, and systems.
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Monitors and ensures systems meet business and performance needs.
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Perform configuration changes as required; advance level troubleshooting.
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Technical implementation of telecommunications and network infrastructures.
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Troubleshoot technical problems with the critical systems, Servers and equipment within a Multi-Data Center environment, handling complex and critical problems. Responds to system emergencies as required.
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Performs other duties of a similar nature or level.
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Ability to work on projects in a team setting.
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Ability to communicate and work with end users with minimal computer experience.
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Possess a Valid Georgia Driver's License.
The following experience is a plus:
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Experience in Enterprise-level Cisco networks including Switches, Routers, AP's, etc.
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Unified Communications experience.
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Call Center support (UCCX), Client software support.
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Unity Connect.
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Jabber implementation or Support.
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Device mobility.
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Understanding of Microsoft Office desktop software.
Supplemental Questions:
Briefly describe your experience with Cisco VoIP.
Briefly describe any wireless experience you may have.
Briefly describe your experience with monitoring packages/tools.
Briefly describe your experience implementing new and migrating existing sites.
Briefly describe your experience with Video over IP (Network based video).
Briefly describe any telecom auditing experience you have, ie, on-site audits, service audits, or billing.
Briefly describe any cabling experience you may have.
Not available for Corp-to-Corp