VoIP Technician/Analyst (3-6 month contract) | North East Atlanta, GA

Georgia  ‐ Onsite
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Description

VoIP Technician/Analyst:

This is a 3 - 6 month contract opportunity with a solid organization in Lawrenceville, GA. The ideal candidate will be technically competent in tele-communications support.

Job Description:

Term: 3 - 6 months. Term may be longer, depending on funding availability.

We are looking for an experienced contributor with a high degree of technical competence in tele-communications support. The position is responsible for providing telecommunications technical support to our facilities. Incumbents coordinate response to service requests, assist with projects, and maintain accurate documentation.

  • Three or more years of professional level analyst and systems experience in a large scale Information Technology environment.

  • Minimum two years' experience with Cisco Voice Over Internet Protocol (VoIP) systems.

  • Experience working in a Cisco network/Telecomm Environment preferred.

  • Provide excellent customer service.

  • Repair and perform preventative maintenance on systems.

  • Maintain records and prepare reports.

  • Provides technical support to employees using various telecommunications and network systems.

  • Designs, configures, tests, implements and maintains a variety of hardware, software, peripheral devices, and systems.

  • Monitors and ensures systems meet business and performance needs.

  • Perform configuration changes as required; advance level troubleshooting.

  • Technical implementation of telecommunications and network infrastructures.

  • Troubleshoot technical problems with the critical systems, Servers and equipment within a Multi-Data Center environment, handling complex and critical problems. Responds to system emergencies as required.

  • Performs other duties of a similar nature or level.

  • Ability to work on projects in a team setting.

  • Ability to communicate and work with end users with minimal computer experience.

  • Possess a Valid Georgia Driver's License.

The following experience is a plus:

  • Experience in Enterprise-level Cisco networks including Switches, Routers, AP's, etc.

  • Unified Communications experience.

  • Call Center support (UCCX), Client software support.

  • Unity Connect.

  • Jabber implementation or Support.

  • Device mobility.

  • Understanding of Microsoft Office desktop software.

Supplemental Questions:

  • Briefly describe your experience with Cisco VoIP.

  • Briefly describe any wireless experience you may have.

  • Briefly describe your experience with monitoring packages/tools.

  • Briefly describe your experience implementing new and migrating existing sites.

  • Briefly describe your experience with Video over IP (Network based video).

  • Briefly describe any telecom auditing experience you have, ie, on-site audits, service audits, or billing.

  • Briefly describe any cabling experience you may have.

  • Not available for Corp-to-Corp

    Start date
    n.a
    Duration
    3-6 months
    From
    The Royak Group Inc.
    Published at
    03.05.2016
    Project ID:
    1122472
    Contract type
    Freelance
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