Description
For a customer in Oslo, we are looking for a FM Radio Tunnel and Indoor Repeater Engineer. Engineers in the FM Radio team are responsible for ensuring in excess of 380 tunnel and indoor repeater solutions.
Specialised skills and an aptitude for complicated fault investigation in addition to the ability to transfer knowledge and brief management are key to the success of this role.
Confident customer facing skills are also critical, reassuring end users that our customer have the right competencies to support them when needed most.
Main tasks of this position:
* Provide 2nd Line technical support to the NOC relating to alarms and customer received reports of poor coverage.
* Work alongside FM Radio resources when required to resolve issues and ensure network is optimized effectively.
* Provide input into the creation of knowledge documents and operational procedures to ensure that the end users receive optimal service.
* Ensure owned tickets are updated regularly.
* Represent our customer in a technical capacity when interfacing with customers.
* Represent Operations in internal discussions relating to fault investigation/network optimization.
* Provide informal training and support to resources in the NOC.
* Assist the NOC with alarm identification, prioritization and clean up.
* Provide support to FLM Engineers in diagnosis and rectification of faults.
* Carry out remote analysis of logs provided and make recommendations where appropriate.
* Own and drive enhanced/escalated faults within the company and towards other vendors (Commscope/IOG etc).
* Strive to ensure that all fault cases are handled within defined SLAs.
* Ensure provided tools are utilized to best effect to provide the greatest support in fault resolution and follow up with tool provider if issues are identified.
* Provide timely and constructive feedback to NOC personnel regarding case handling, notes, analysis etc and notify NOC and Support Manager if continual feedback shows no improvement.
* Provide input to Support resources in the creation of proactive scripts and be prepared to analyse captured data.
* In conjunction with NOC staff, provide feedback to system owners of support tools suggesting operational improvements in said tools.
* Provide Operations management with updates, recommendations etc as and when required.
* Any other tasks requested by Operations Management.
* Be prepared to travel within Norway at short notice and remain away from home for a number of days.
* Operate necessary support equipment competently.
* Collaborate, exchange information and support Tunnel RO team with technical expertise.
* Maintain repeater IP overview until arrival of CMDB.
* Integration of new repeaters into monitoring tools.
We look forward to receiving your CV.
Sirius Business Group - as a leading telecom consultancy working with all main telecom vendors and operators as well as clients withing the energy sector and government agencies - continuously have new opportunities comming up.