Smartphone Repair Service Manager

Description

Smartphone Repair Service Manager

We are currently recruiting for our client, a prestigious telecommunications company, for an Smartphone Repair Service Manager to join their business in Dusseldorf.

Position Title: Smartphone Repair Service Manager
Position Type: Permanent
Start Date: ASAP
Location: Dusseldorf
Contact: Kimberly ReMine |

Requirements
- Related to our client’s major e-commerce store and platform:
-- Lead service strategy portfolio plan
-- Service product design and implementation
-- Daily service issue management
-- Hot line and social management
-- Voc management
-- Return management
-- Bad comments management
-- DOA management
-- Service network(repair) program

Qualifications
- 8+ years of work experience in service repair, last 3+ years in smartphone repair and service
- 3+ years working experience in online and hotline service roles
- 3+ years of offline (service repair) roles; can build up service repair centers
- Strong interpersonal and communication skills
- Excellent English fluency

Please submit your CV to: Sales(at)manningglobal com
Quoting reference: DE_MGKRSMRM6970
Or call Kimberly on: