Description
Job Description:- This position reports to the Sr. Technical Director.
- Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution; troubleshoot client problems, repairs, Servers, web systems. Intermediate level working knowledge of Windows Operating Systems (OS) and various Unix OS required.
- Cabling - install cables, connections and cross-connects to data center and customer equipment; utilize Fluke and T-Berd testers; connect circuits using correct pin-out assignments; install/test/maintain/label Fiber, Cat6, Coax cabling per EIA/TIA standards
- Installations - install (rack/stack/cable/configure) server hardware platforms and related equipment; install Windows, Unix, Linux, Sun Solaris. Review supporting documentation for operations and installation of hardware. Implement systems and software upgrades and OS configuration changes. Install Routers and Switches and manage cabling for these devices.
- Database - update inventories, work with multiple ticketing and database systems
- Maintain a knowledge of building infrastructure (UPS, Generators, HVAC, Electrical components, Security and Surveillance systems and other facilities maintenance)
- Interfacing with internal and external clients on a regular basis
- May be required to lift over 50 pounds
- Color perception is necessary in order to perform certain critical aspects of this job
- May be required to work Day, Evening or Night shifts and weekends and other overtime
- Computer and networking skills needed prior to placement on the job
- May bend, stoop, sit and/or walk for long periods of time. Work in room with continuous computer equipment noise.
- Shipping/receiving duties may be required
Priority Job Skills:
1 Previous Internet Data Center experience (colocation and managed support)
2 Understanding of OSI Layers (troubleshooting); Software/hardware installation
3 Experience with cabling (fiber/copper); troubleshooting same
4 Attention to detail, ability to take direction from client, understand the if/then consequences of actions
5 Client interface requires excellent, verbal and written communication skills