Category Manager

Lancashire  ‐ Onsite
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Description

Category Services Manager

Location: Liverpool Background:

The Crown Commercial Service (CCS) is looking to recruit a team member into its Category Services Team, which sits within the Customer Operations Directorate of CCS.

The Category Services team works alongside our Strategic Category teams and is responsible for the operational management and performance of major commercial agreements, working with suppliers and customers across the public sector to deliver superior customer service and great value for money from our supply base.

Periodic procurement of new commercial agreements forms a key secondary activity.

Purpose Statement:

This role is a management position focusing on the Corporate Pillar which manages in excess of £3.5bn public sector spend per annum. The Corporate Pillar is one of four category teams that deliver the management of procurement vehicles in Category Services - the other three being Buildings, People and Technology.

The Category Service Manager (CSM) will play a critical role in leading their team and managing the performance of major Financial Services commercial agreements with key suppliers across the public sector, with the objective of securing superior service and value for money.

The CSM will be responsible for the successful delivery of all aspects of contract management within the Financial Services category, leveraging the discipline to retain and drive improvements in customer savings and service quality, to meet and exceed personal and team targets.

As strategy dictates, there will periodically be a need to procure new commercial arrangements using the public sector regulated procurement processes. The CSM will play a leading role in ensuring these are delivered on time and to the required quality.

The post holder may have formal line management of other team members and will have experience working in such a capacity. They will work closely and collaboratively with colleagues in the immediate and wider teams to achieve their targets, and will support and engage with a variety of stakeholders.

KEY ACCOUNTABILITIES

The CSM will be accountable for:

  • The effective supplier and contract performance for commercial agreements within the Financial Services
  • The delivery and continuous improvement of customer benefits (service, savings and spend).
  • The effective delivery of procurement projects in line with the agreed category pipeline.
  • Supplier Relationship Management of allocated suppliers within the Financial Services
  • Contribution to the creation of designated category and sub-category IP, best practice and strategies.

SKILLS/CAPABILITIES

Essential

  • Proven ability leading teams to deliver successful outcomes at pace.
  • An experienced contract manager with a track record of delivering excellent customer satisfaction and value for money.
  • Technical proficiency with specific category area; sufficient to act as an intelligent customer in dealings with suppliers and sufficient to engage in meaningful, challenging conversations with stakeholders.
  • Good knowledge of procurement which is relevant to the category. A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers
  • Ability to influence stakeholders. An excellent communicator, with consultative selling skills and the gravitas to build credible peer relationships with decision makers.
  • Solution orientation - looks for opportunities and finds new ways of overcoming problems.
  • Able to implement strategy. Able to translate sub-category strategy into practical implementation plans.

Desirable

  • Educated to degree level or equivalent
  • MCIPS qualified.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Start date
ASAP
Duration
3 months
From
Capita Resourcing - Public Sector Resourcing
Published at
16.05.2016
Project ID:
1129731
Contract type
Freelance
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