Description
Category Service Manager
Category Service Manager required for our Public Sector client. This contract is for an initial 3 month duration and based in Liverpool.
The overview for the Category Service Manager
This role is a management position focusing on the Corporate Pillar which manages in excess of £3.5bn public sector spend per annum. The Corporate Pillar is one of four category teams that deliver the management of procurement vehicles in Category Services - the other three being Buildings, People and Technology.
The Category Service Manager (CSM) will play a critical role in leading their team and managing the performance of major Financial Services commercial agreements with key suppliers across the public sector, with the objective of securing superior service and value for money.
The CSM will be responsible for the successful delivery of all aspects of contract management within the Financial Services category, leveraging the discipline to retain and drive improvements in customer savings and service quality, to meet and exceed personal and team targets.
Essential skills required for Category Service Manager
- Proven ability leading teams to deliver successful outcomes at pace.
- An experienced contract manager with a track record of delivering excellent customer satisfaction and value for money.
- Technical proficiency with specific category area; sufficient to act as an intelligent customer in dealings with suppliers and sufficient to engage in meaningful, challenging conversations with stakeholders.
- Good knowledge of procurement which is relevant to the category. A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers
- Ability to influence stakeholders. An excellent communicator, with consultative selling skills and the gravitas to build credible peer relationships with decision makers.
- Solution orientation - looks for opportunities and finds new ways of overcoming problems.
- Able to implement strategy. Able to translate sub-category strategy into practical implementation plans.
Accountabilities for the role
- The effective supplier and contract performance for commercial agreements within the Financial Services category.
- The delivery and continuous improvement of customer benefits (service, savings and spend).
- The effective delivery of procurement projects in line with the agreed category pipeline.
- Supplier Relationship Management of allocated suppliers within the Financial Services category.
- Contribution to the creation of designated category and sub-category IP, best practice and strategies.
Education
- Educated to degree level or equivalent
- MCIPS qualified.
This role will be based in Liverpool
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