IT Service Desk Agent

Biel  ‐ Onsite
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Description

IT Service Desk Agent

About us:ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference No.: 915795NC
Role: IT Service Desk Agent
Industry: IT
Location: Biel/Bienne
Workload: 100%
Start Date: ASAP
Duration: 6 Months (+)

Responsibilities:
-Providing first level support to the customers by phone, e-mail or remotely
-Categorizing and prioritizing the most accurately possible the announced incidents or service requests
-Troubleshooting and either resolving incidents or escalate to the appropriate team
-Restoring the degraded service's quality as fast as possible
-Technically or hierarchically escalate incidents or service requests and doing their follow-up
-Process owned Service Requests
-Informing service status to Client (planned maintenances, major incidents…)

Required Skills:
The holder of this position can provide first level support on the following systems or technologies:
-Microsoft Windows Operating Systems
-Microsoft Office suite
-Microsoft Active Directory users & groups management
-Printing in a network environment
-Apple Operating Systems a plus
-PBX-connected devices a plus
-Linux

The holder of this position must have the following competences:
-Precise and rapid diagnosis ability
-Priority management skills
-Procedure-oriented work
-Sensibility to the ITIL approach
-Ready to 24 hours x 7 days

Languages:
-Mother tongue German (or French), English speaking a must, third language spoken a plus

Personal Skills:
-Team spirit; Flexibility
-Customer and Service oriented
-Ability to work under pressure
-Dynamic, hands-on and "can do" mentality
-IT generalist orientation; Ready to learn

Should you find yourself suitable for this position then send your complete dossier using this link in the advert. *Even if this particular position doesn't suit your profile we recommend that you send us your CV and share with us what you are exactly looking for.

Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires on .

Our Pay rolling is referred by 98% of our freelancers as the best Pay rolling system in Switzerland. Do you require more information? Feel free to contact us.
Start date
05/2016
Duration
6 Months+
(extension possible)
From
ITech Consult AG
Published at
19.05.2016
Project ID:
1132386
Contract type
Freelance
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