Marketing Communications Manager

Midlothian  ‐ Onsite
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Description

Marketing Communications Manager - Edinburgh - up to £441 daily

My client, a top UK bank based in Edinburgh is looking for a Marketing Communications Manager to join their team. This team is responsible for the management of the historical range of pensions and investment products sold through a number of different companies through my client.

The Marketing Communications Manager will lead a review of our customer communications material for existing range of pensions and investment products, including:

  • Cataloguing existing set of customer outputs for each product
  • Defining a set of consistent standards for each type of customer communication (annual statements, key customer interactions)
  • Benchmarking existing outputs against these consistent standards
  • Developing plan to address gaps between current and defined standards
  • Line management of team of proposition analysts who will undertake the benchmarking exercise

The Senior Product Manager will also lead the team responsible for ongoing governance of product range. Responsible for:

  • Managing the governance process for ongoing reviews of existing product range - ensuring products performing in line with expectations and delivering fair customer outcomes
  • Completion of schedule of product reviews
  • Managing the suite activities which emerge as actions from product reviews in support of achieving fair customer outcomes (for example, customer mailings, product deep dives)
  • Ongoing monitoring of performance of products against key customer conduct metrics (complaints, customer outcomes etc)
  • Line management responsibility for team of 5 Proposition Managers

What we are looking for

  • Previous experience within a Marketing Communications Manager/Proposition Manager role or similar
  • Previous experience of dealing with investment products
  • Financial services background

If the above is you please send your most recent CV.

Start date
ASAP
From
Huxley Banking & Financial Services
Published at
20.05.2016
Project ID:
1133245
Contract type
Freelance
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