Service Delivery Manager-French Speaking, ITIL,European Travel

City of London  ‐ Onsite
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Description

Service Delivery Manager-French Speaking, ITIL,European Travel

My client are looking for a Service Delivery Manager who is fluent in French and willing to travel across Europe.My client are a global consultancy working across a number of sectors.You will be responsible for delivery, management and support cost effective I.T. services across one or more countries ensuring that services are available to the customer and that Service Level Agreements are met.

*Ensure that reports for the area of responsibilities are completed to schedule, accurate and are of the required level of quality.

*Ensure service call outs to appropriate stakeholders based on report analysis

*Manage Services, delivering to the level required by providing a 1st, 2nd and/or 3rd Line support function that resolves incidents, investigates and solves problems, and proactively monitors the infrastructure to avoid future incidents.

*Manage root cause analysis and related service improvements

*A high level understanding of the tools used for Incident, Problem, Release and Configuration management.

*ITIL Service Manager; Prince 2

*French is a prerequisite, any other local language skills would be beneficial (Italian, Spanish, Portuguese).
Start date
05/2016
Duration
perm
From
e-Resourcing
Published at
24.05.2016
Project ID:
1135061
Contract type
Permanent
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