Description
Sales Operations Specialist - Inquires Team - Technology Hardware - £26.00 PH/3 months rolling
A fantastic opportunity has arisen with a global technology company to work within their sales operations team providing support to customers on pre and post sales activities.
Responsibilities of the Sales Operations Specialist/Sales Support Analyst/Sales Coordinator
- Manage a combination of pre-sales and post sales activities for the hardware initiative including, but not limited to, operational deal review, evaluation programs, sales support and projects around the branded appliances
- Maintain a global request and fulfillment process for evaluation programs and ensure data accuracy throughout the process.
- Understand and guide sales through all aspects of the sales process for branded appliances including but not limited to:
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Operational review of hardware deals, coordinating with local sales and deal desk teams.
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Identify, monitor and assist sales through large/complex appliance deals.
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Mentor, educate and communicate sales processes relating to branded appliances.
- Manage assigned projects and perform project tasks, including communications, documentation, training, etc
- Effectively manage escalations and ensure appropriate and timely resolution.
- Help to identify gaps and provide recommendations for continuous improvement.Create and maintain documentation and training materials relating to branded appliances and their sales processes.
Required Skills and Experience of the Sales Operations Specialist/Sales Support Analyst/Sales Coordinator
- Bachelor's Degree in Business Administration or equivalent experience.
- 3 + years of Project Management and/or Hardware logistics experience with a multi-site, multi-national organization.
- Operations, Logistics or Sales Support experience strongly preferred.
- Demonstrated experience driving projects to completion while using discretion with confidential information.
- Excellent verbal and written communication skills. Experience interfacing with internal/external customers as well as with internal Executives.
- Exhibits integrity and accountability.
- Takes initiative to identify, explore and propose solutions for gaps in processes.
- Ability to think critically and problem-solve.
- Attention to detail.
- Ability and desire to provide quality customer service.
- Adaptable and flexible. Has the ability to prioritize and manage multiple tasks in a fast paced environment.
- MS Office skills required, specifically Excel, PowerPoint and Word. Reporting skills preferred.