Workplace Windows Generalist

LU  ‐ Onsite
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Description

Proteus Europe is searching for a Workplace Windows Generalist for a 2 month contract role based in Luxembourg.

Our Client:

o Present in Luxembourg for 20 years
o The second largest IT Consulting firm at country level
o A major player in the Financial and Public sectors
o Organized into 3 services lines: Infrastructure, Development and Testing
o Awarded - Best Workplace- 5 years in a row !

Your New role:

We are looking for some windows/workplace generalists who are able to troubleshoot problems on our new workplace environment and on the applications delivered to it.

The environment is based on latest Citrix versions on VMware with SBC and VDI on a secured network, de Back End is also new Active Directory/Exchange.

We really need people capable of taking ownership of a problem and bringing it to solution, contacting other teams if needed. Network knowledge can be an asset as Firewalls are used.

You will work closely with our test coordinator and other technical teams.

You will give guidance to the Test coordinator to draft and execute test plans, test specifications and test reporting.

You will span the bridge between different parties, including infrastructure teams, project management.

You will do so by:

- tracking issue resolution progress of customers on a daily basis
- drive infrastructure improvements, reporting issue resolution status to project management
- agreeing issue resolution priorities with Test coordinator
- maintaining and fine-tuning the incident tracking tool, according to both infrastructure teams and customer requirements
- Taking ownership of the issues, issues resolutions.
- Participation in project meetings

Your Skills and experience:

Essential Skills:

Proven experience in Windows environment

Thorough understanding of standard Windows business workplace architectures.
You should have an extended experience in windows business workplace environments, know a wide array of workplace applications. Experience as technical staff (sysadmin, developer etc.) is required. Used technologies: Citrix, Appsense, App-V, SCCM, Printing services

OVERALL SME SKILLS:

- Ability (by experience or motivation to learn) to create work products: system context, use cases, functional and non-functional requirements, architecture overview, architecture decision, component model, operational model, migration plan, tests plan.
- Ability to support Project Managers in the elaboration of the detailed project schedules

Good written and oral communication skills

Clear, precise and business-orientated communication skills are key to perform the task correctly.
English-language skills should be equally good in writing and speech; FR or NL are an asset.

Team player

You will have to work in a team, and will have to drive issue resolution by collaboration with other teams (Network, System)

Structured way of working

Capability to work in a structured way and to autonomously structure the work given to the software analyst. A good understanding of the border between own and overall project responsibilities is required. Team-spirit and team-orientation is essential.

Desirable Skills:

Experience with HP Service Manager 7 is an asset

Network Knowledge is an asset

Proteus Europe operates in partnership with our candidates by building strong and lasting relationships at all levels.

If you apply for this role, we will:

- Contact you within one week to discuss your current situation and suitability for this role.
- Keep searching for other suitable positions should this role not be right for you.
- Keep you informed at every stage of the recruitment process.
- Actively follow up with our client on your behalf to gain useful feedback throughout the process.

If you are looking for a new role, but this role isn't quite right for you, please contact us in confidence for a discussion about how we can help you.

Start date
ASAP
Duration
2 months
From
PROTEUS EUROPE
Published at
03.06.2016
Project ID:
1141490
Contract type
Freelance
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