Description
We are looking for Technical Support Specialist - VoIP (Vonage) in UT, details:
Location: Draper, UT
Duration: Long Term
Start: 2-3 weeks
-
Responsible for troubleshooting consumer VOIP products for the industry leader in home and business VOIP communications
Excellent interpersonal skills, written & oral communication skills, enabling to explain complex technical issues & resolutions
Manage customer expectation/escalations effectively to resolution
The ability to liaise with carriers, vendors and internal departments
Excellent understanding of the technical fundamentals of the Networking
-
Proficiency in French required
Preferred Skills & Ability:
2 Yrs. of experience in Network Support or troubleshooting
Good understanding and ability to perform basic troubleshooting of LAN/WAN, Routers, PBX, Firewalls, Switches, TCP/IP, multiplexers, Gateways etc.
Knowledge of Internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, dig, etc
Ability to troubleshoot various NW & VoIP devices
Good knowledge on switching & routing
CCNA, Network+ or other industry Certification strongly preferred
Please send in your updated resume in Word format along with contact and availability details, one of us would reach out and take this forward after discussion.