IT Supporter (m/f)

Description

• Manual tasks in IT Access Management processes (e.g. validation and approval of authorisation requests)
• User support for national and international users regarding IT Access Management processes and
tools
• Collaboration with other internal IT departments and external suppliers (e.g. user management or ticket tracking)
• Execution of IT controls defined by audit (e.g. monthly check of department movers)
• User account and permission review (e.g. data preparation and validation, user support, ticket processing and data maintenance during review, provisioning, reporting)
• Document reviews (e.g. IT authorisation concepts)
• Collaboration with internal and external audit (e.g. data delivery and Q&A during financial statement audit)
• Optimisation of internal IT Access Management processes (optional)
• Specification, design and test of new requirements for internal IT Access Management tools (optional)
• Management of small projects and implementation topics (optional)

• Good experience in IT Access Management or IT processes
• Good experience in IT Access Management and good knowledge of IT processes
• Advanced knowledge of legal and audit-related requirements in the context of IT access management and its implementation in processes and tools
• Expert knowledge of MS Office (especially MS Excel)
• Basic database knowledge (particularly SQL queries) (optional)
• Basic script programming skills (for example VBA, Visual Basic and Powershell scripts) (optional)
• Accuracy, reliability and high quality awareness
• Confident appearance and good communication skills
• Team oriented working
• German and English (advanced – spoken and written)