Description
Job Description
- Engineer international carrier networks (including IP/MPLS Backbone & Service Network, Access Network, DCN Network).
- Design, test and implement technical solutions based on business and operational requirements, takinginto account recent technology evolutions.
- Generates methods, procedures and technical documentation regarding delivered solutions to be used by the various operational departments, performs operational hand-over of the delivered solution
- Ensures that carrier network & associated systems are rightfully dimensioned
- Manages the system's software & hardware life cycle.
- Ensures good interaction and communication with: Product Managers, Customers, Procurement,
- Operational teams, Suppliers, Security, Analysts and other Engineers.
- Provide Internal workshops & ad-hoc trainings
SOFT SKILLS
- Strong interpersonal & communication skills, team player, open-minded
- Dedicated and can do attitude, analytical, problem solver
- Incident Management + Change Management (Planning & Execution)
- On - call Escalation-Ticket Quality
- Process adherence & Security compliance
- Customer feedback ( Appreciations, CSAT survey results)
- KB preparation and review, Knowlegde sharing & documentation
- Root cause analysis/Problem Management + Capicity/Architectural Management
- SLA compliance for tickets
- Value Add
- Training/Mentoring