Description
Career focused Individuals who are looking to up-skill and progress in the Contact Centre world, look no further! HGS are an internationally recognised, award winning centre of excellence based in Selkirk, Preston & Chiswick. At our modern open plan offices, we represent leaders in their field including TalkTalk, Fujitsu and Student Loans Company.Do you live and breathe exceptional customer service?
Do you like helping people?
Would you like to be the person that customers turn to when they need a helping hand?
If the answer&rsquos yes, apply today and join our team!
Whether offering alternative products, solving queries or providing essential advice you&rsquoll be part of delivering amazing service. And you&rsquoll get the chance to use your full-range of skills to contribute to our award-winning Customer Service teams through our ongoing coaching and development. With your natural enthusiasm, positivity and energy you&rsquoll be rewarded by joining a growing company that wants you to grow with us.
What makes a good customer service advisor?
· Friendly manner
· Problem solving skills
· Strong PC skills
· Rational decision making
· Patience and understanding
· Communication skills
· Integrity and responsibility
About HGS
HGS are a global award winning organisation with 60 centres spanning across 12 countries. Here at HGS we work a little differently. Working in conjunction with our clients we invest heavily in our people. Once an established advisor there are many more opportunities to develop, such as the Manager or training development programmes.
In the last 12 months alone we have seen agents progress into Training, Scheduling, Team Management and even Operations Management. We believe in empowering our people and giving them the tools to achieve success.
Job Title: Customer Service Advisor
Job Type: Fixed term until at least 30th September 2016
This position is based in: Preston, Lancashire
Campaign: Student Loads Company
Hours of work: 37.5hrs (FTE): Service Operates from 8am to 8pm Monday - Friday, 9am to 4pm Saturday and Sunday
Salary: £16,000 pro rata benefits and incentives (on-site gym and restaurant and more)
As an employee of HGS you would have access to on-site parking, child care voucher scheme, discount schemes, eye care voucher scheme & company pension Scheme.
***Due to the nature of the campaign, this post is subject to Criminal Disclosure and Credit Referencing checks***
Please note that by applying for this role you consent to a CIFAS fraud database check. Upon commencement of employment you must provide three references.