OSS/BSS Vendor management Telecoms- vendor/compliance/risk Singapore

SG  ‐ Onsite
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Description

  • Location: Singapore
  • Service description: Vendor management
  • Term: 12-18 months.
  • start July-August

Role Overview:

  • Lead the vendor management team in Ireland

  • Direct management of the relationship along with the strategic vendors as will be defined occasionally by my client program leads.

  • Keep vendor/sub-contractors service level up-to-date according to the business units' needs

  • Maximize the vendors' outputs, and enforce implementation of their scope of work along with the current vendor management team members

  • Ensure delivery according to agreed contractual commitments (costs, timelines and quality measures)

  • Handle business challenges, solve obstacles and hedge risks Ensure contractual compliance of all impacted vendors, both as a Managing Agent and for Direct Sub-contractors.

Key responsibilities

      • Define the team professional KPIs and main goals
        • Ensure all vendors (either subcontractors or managed 3rd party) are effectively engaged, classified and mapped to the program.

        • Ensure adequate contractual agreement are in place with each vendor of the program within the requirement timeframe

        • To implement governance process, procedures and tools to ensure contractual adherence.

        • To identify, assess, escalate, monitor, control and report on contractual risks and issues

        • To facilitate the resolution of contractual risks and issues.

        • Ensure vendors fulfilling its obligations in respect of the contract, such as KPIs, deadlines, general communication and exchange of agreed information.

        • Monitor and audit activities against the contract to identify common compliancy issues and propose improvement opportunities

        • Effectively communicate with all program managers (customer, delivery, vendors)

        • Resolve conflicts between all parties, managed and monitor escalations.

        • Effectively and proactively communicate with vendors, amdocs account executives (Program management, service partner, customer business executives)

        Critical Experience

        • 10 + years of in program/vendor management (preferably in telecom industry)

        • Experience with managing team

        • experience in leading commercial engagement and SOW's

        • Ability to influence and implement processes, proactive approach

        • Excellent communication and presentation skills

        • Leadership skills, and self-motivation

        Start date
        ASAP
        Duration
        12-18 months
        From
        IDPP
        Published at
        05.07.2016
        Project ID:
        1161109
        Contract type
        Freelance
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