SRM-Business/Process Analysts

Birmingham  ‐ Onsite
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Description

Position: SRM-Business/Process Analysts

Location: Birmingham

Job Type: Contract

Job Description

Looking for candidates with a proven track record in ITSM business/process analysis, ideally with a minimum experience in delivering Service Request Management (SRM) solutions in Service Now.

  • Must show evidence of previous business/process analysis experience.
  • Knows how Service Request Mgt works and how this process interacts with Change Management and Config Mgt.
  • ITIL qualified.
  • Highly developed analytical skills.
  • Experience dealing with End User/Client Computing related IT Services.
  • Experience in process analysis, optimisation and documentation (preferably in ADOIT or similar enterprise process tool).
  • Experience with the Service Now tool.(MANDATORY SKILL)
  • High degree of accuracy and attention to detail.
  • Good knowledge of data structures and normalisation.
  • Basic knowledge of continual service improvement methodologies such as Lean and 6 Sigma.
Start date
n.a
From
Damco Solutions
Published at
12.07.2016
Project ID:
1165455
Contract type
Freelance
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