Description
Requirement:
- Candidate should have prior experience in defining Digital strategy for the Desktop Agents.
- Candidate should be able to work with Client to rationalize the Desktop agent roadmap (from 15-16 tools been used currently) to 5 or 6 tools.
- Candidate will be engaging with the Countries and helping them align to the Digital roadmap for Contact Center.
- Analyzes data and processes to develop viable, business-driven and cost-effective solutions: gathers information; tests and probes assumptions; analyzes data; interprets systems requirements, using current and emerging technologies to develop and validate effective solutions; collaborates with system architects and business sponsors, using appropriate analytic techniques to promote continuous improvement.
Skills preferable: Contact Center background - Avaya,Cisco,Genesys