Description
For our client, BNP Paribas Fortis, we are actively looking for an ITIL profile with minimum 3 years' experience in IT, incident and problem management process.
Context:
IT Transverse Service/Support Operation/Incident & Problem Management
Function Description:
Incident Management: follow up on the incident stock and ensure the communication and coordination for the major incidents.
Problem Management: perform root cause analyses on major and on recurrent incidents to define correct problems. Follow up on their resolution.
Relationship management of external IT suppliers.
Reporting: Ensure a coherent periodic reporting for Incident, Problem and relationship Management
Process: Make proposals for process improvement to the IT MT where relevant and keep the process documentation up to date
Education:
Bachelor/Master in IT or equivalent in IT
Languages Requirement:
French: Fluent is mandatory
Dutch: Fluent is a plus
English: Fluent is mandatory
Required knowledge/Experience:
Mandatory
- General IT knowledge
- Incident & problem management process
Preferable
- ITIL processes
- Knowledge of a bank environment/services
Soft skills:
-Team player
- Quick self-starter, pro-active attitude
- Good relational skills
- Good Communication and Influencing skills
- Good analytical and synthesis skills
- Autonomy, commitment and perseverance
- Ability to work in a dynamic and multi-cultural environment
- Stress resistant, able to manage crisis situations