Description
Job Summary:
This position is responsible for the management, ordering, loaning, quoting, and reporting of Demo Inventory to support the Sales Organization. The position requires a strong service mindset in order to support internal customers as well as strong inventory management and reporting skills. The position requires a business professional work ethic with a proactive problem solving attitude to ensure end-to-end support of all internal customers and sales organizations.
Key Areas Of Responsibility:
Functional Responsibilities:
Demo Sell Through
- Monitor aging of demo equipment and implement rollover within established timelines for assigned zone/channel
- Approval of availability of inventory to quote for sales
- Manage reservation/allocation of equipment assigned to pending sales
- May be responsible for coordinating equipment inspection and customer delivery
Loans
- Working with Sales Organization to determine availability of equipment for both customer loans and loans for demonstration purposes only
- Ensuring all loans have the proper paperwork and approvals from sales contracts, finance, and legal as applicable
- Coordinating the return of loaned demo equipment and managing/escalating overdue loans
- Sunshine Act reporting for any outstanding loans that qualify under the Sunshine Act rules and regulations
Entitlement
- Ordering equipment for the field based on the predesignated budgets and inventory lists
- Ensuring that the field does not exceed the budgeted amount
- Ensure that all entitled equipment is deployed to newly hired field representatives and equipment is retrieved when field representatives leave their role
- Responsible for timely deployment of new product and/or field software upgrades
Returns into Demo Inventory
- Processing the demo orders to receive inventory into demo that was returned by the customer as approved by the demo manager and commercial operations/financial management
Inventory Management Responsibilities:
- Meeting departmental goals for total and aged inventory levels as designated by management
- Inventory Analysis required for reporting of inventory levels and other related metrics as assigned by management
- Utilization Analysis required for making suggestions for purchase and removal of inventory within assigned inventory storage locations
- Ensuring that inventory is moved properly from one location to the next
- Working with the logistics group to manage movement of inventory
- Reconciling inventory and performing yearly audits/cycle counts
- May be responsible for ensuring appropriate equipment and support is available to 3rd party Logistics providers
- Manage the return and/or service of broken/defective equipment
- May assist with National Tradeshow equipment needs
Minimum Requirements:
- Applicable Business Degree or equivalent combination of education and or relevant business experience.
- One to four years of Customer Service/Call center related business administration experience.
- One to four years of Inventory Control/Management related experience
- Two years business systems experience (ex: SAP/ERP systems, MS Office, Siebel) & Quality Management systems (ICS Control, SOX etc.) preferred.
- Strong MS Office reporting skills
- Possess excellent verbal and written communication skills. Must be able to clearly communicate with both internal and external customers.
- Possess strong presentation skills
- LEAN Methodology experience is preferred with an emphasis on being a LEAN Practitioner
- Ability to think critically, outside the box, for customer satisfaction and resolution &/or escalation of issues.
- Comfortable working in a fast-paced, deadline driven environment. Able to manage multiple tasks and set priorities to ensure completion of daily responsibilities and assigned workload.
- Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.
- Extremely responsive and adaptable to changing business requirements. Highly resilient.
- Strong documentation skills, with a high attention to accuracy & detail.
- Procedure creation and enhancement experience
- May be required to work overtime, based on business &/or departmental needs.
- All work must comply with Philips quality standards and Philips standards of business conduct, ensuring all established processes are followed or maintained.
- Teamwork is embraced and highly regarded. The ability to work in a fast paced environment is a must along with being able to communicate well between team members, departments & or cross functionally.