Description
Job Description:
Need Fluent in German and English(We can consider fresher who are really interest to make career in Service Desk)
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Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customerâs end users
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Route problems to internal 2nd and 3rd level IT support staff.
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Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
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Administer and provide User account provisioning.
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Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
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Perform user account management activities
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Should have hands on experience windows based client operating systems like windows 7, vista, XP
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Knowledge on server, Network, storage and other IT Infrastructure devices