Description
Service Introduction/Quality Manager - Banking
A Service Introduction/Quality Manager working within the Service team, you'll work with projects and programmes to ensure the needs of IT Service teams are represented and delivered. You'll provide vital support, coordinating various teams to ensure that all services transitioned into production can be managed, operated and supported in line with business requirements. You'll ensure that the support framework operates at the highest quality, making certain that processes are adhered to and that all milestones, and product deliverables are managed via the service introduction quality gates - resolving and/or appropriately escalating risks and issues as needed for client based in Leicester.
Key skills required for the Service Introduction/Quality Manager - Banking
- Work within the Service Introduction team, delivering Service Quality and operational requirements for multiple IT projects into the production environment
- Ensure Service Introduction checklists are completed for all projects with any exceptions reported accordingly.
- Perform a "Subject Matter Expert" role for all new implementations being introduced into production
- Chair Go-Live forums, communicating the arrival of new Projects to all key client operational areas (Incident, Change, and Monitoring. Etc.) ensuring all appropriate tools and documentation is delivered.
- Ensure new or amended systems meet global quality standards and follow agreed processes and review incidents and changes to explain deviations in system performance and error rates.
- Development and ownership of all Service Introduction and Service Quality processes and documentation.
- Ownership of the distribution of weekly Quality Plan updates for Corporate within agreed timescales
- Provide all stakeholders with a single point of contact for all Service Quality and Service Introduction issues.
- Ensure that the Incident Management process minimises service outages along in line with SLAs.
- Ensure that as part of the Problem Management process full root cause analysis is undertaken to implement permanent fixes and reduce service interruptions & incidents in line with SLAs.
If you are a Service Introduction/Quality Manager either apply online or please contact Denny Jenkins (see below)
Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.
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