Description
GIOS Technology are currently working closely with one of the worlds largest System Integrator's, to recruit a UK based Catalog manager for a very well renowned end client. This is a contract role in Birmingham for a minimum of 6 months.
Job Description
The catalog manager will be responsible for the central management of the hardware procurement catalog for the end user services for the Bank. The catalog manager will ensure that the correct catalog items, product hierarchies and supplier relationship are established, monitored and adhered to ensuring a consistent coordinated function across all business functions and technical teams. Primarily responsibilities will be perform all the day to day administrative functions to ensure the Catalog management process is running smoothly. Ensure the supplier adhere to the committed services and underpinning commitments. Act as the interface and escalation point with the supplier for all operations issues.
Seek support other EUS functions to ensure their catalogue are updates/maintained.
(1.) lndependently resolve tickets within SLA
Adheres to standard operating procedures/work instructions
Follow the escalation process
Follow the shift hand-over process
Update worklogs
Categorizes as per CTI as appropriate
Update the knowledge base
Coaching freshers to be independent
Coaching analysts for correct routing of tickets, capturing critical information
Technically upgrade across versions of environment when required
Adhere to organization policies and procedures
Complies to regulatory requirements
Alert Monitoring
Ticket Monitoring
Informing On - call support
Opening Bridge Call