Customer Support Service Consultant

Shenzhen  ‐ Onsite
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Description

Customer Support Service Consultant

We are currently recruiting for our client, a prestigious telecommunications company, to join their project in China.

Position Title: Customer Support Service Consultant
Position Type: Contract
Start Date: September 2016
Duration: 6 months initially
Location: Shenzhen, China
Contact: Kresimir Zebic |

Responsibilities:
- Refer to the industry's best practices to optimize customer support service product design services in the field of architecture.
- Be familiar with the customer support service product and frame in industry, have experience with intelligent support service product (for example, Cisco's Smartnet Total).
- Instruct the client to optimize the service product portfolio in customer support field and design intelligent support service product.

Qualifications/Skills Required:
- Bachelor degree or above, with 15+ years working experience in IT industry.
- 5+ years working experience in network operation field.
- Familiar with customer support service product, have experience with intelligent support service product (for example, Cisco's Smartnet Total).
- ITIL knowledge.
- Familiar with the network operation work flow in at least one of the industries (finance, energy, transportation, government).

Please submit your CV to: sales(at)manningglobal com
Quoting reference: MGKZ_CSSC7480
Or call Kresimir on:
Start date
09.2016
From
Manning GmbH
Published at
23.08.2016
Contact person:
Charles Dupuy
Project ID:
1190503
Contract type
Freelance
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