Description
OSS/BSS/Business Analyst/Vendor/compliance/analyst/telecoms/risk
Key responsibilities
- Ensure all vendors (either subcontractors or managed 3rd party) are effectively engaged, classified and mapped to the program.
- Ensure adequate contractual agreement are in place with each vendor of the program within the requirement timeframe
- To implement governance process, procedures and tools to ensure contractual adherence.
- To identify, assess, escalate, monitor, control and report on contractual risks and issues
- To facilitate the resolution of contractual risks and issues.
- Ensure vendors fulfilling its obligations in respect of the contract, such as KPIs, deadlines, general communication and exchange of agreed information.
- Monitor and audit activities against the contract to identify common compliancy issues and propose improvement opportunities
- Effectively communicate with all program managers (customer, delivery, vendors)
- Resolve conflicts between all parties, managed and monitor escalations.
Critical Experience
5+ years of in program/vendor management (in telecom industry)
experience in leading commercial engagement and SOW's
Ability to influence and implement processes
Excellent communication and presentation skills
Leadership skills, and self-motivation
experience of working in the telecommunications industry