Description
The Complaint Resolution Team handle and resolve escalated complaints and use their technical knowledge n order to deliver fair outcomes to customers.
People who work at Prudential agree that ours is a great place to work with a brilliant team spirit. It is also an innovative, high-performing commercial environment that is totally focused on customers. In a fast-changing world, you will join an organisation that is leading the way in helping customers achieve their long-term financial goals.
We welcome applications from individuals with disabilities and will look to make reasonable adjustments or find alternative solutions to accommodate any disabilities wherever possible.
Working with Prudential as a Complaint Resolution Administrator means becoming part of a brand with a global reputation, a remarkable history and exciting plans for the future. If you are inspired to join us, and if you have the necessary qualities, then this could be the opportunity you have been looking for.
The Complaint Resolution Team handle and resolve escalated complaints and use their technical knowledge and strong relationships with third party companies to complete thorough investigations in order to deliver fair outcomes to customers.
The Complaint Resolution Administrators provide support to the team by ensuring they work within defined deadlines for processing customer payments, updating records, responding to queries and sending out communications to customers.
To be successful in role you will hold the following preferred knowledge and experience:
- Administration experience ideally in a Financial Services environment
- Previous compliant handling experience would be preferred
- Dealing with third party companies
- Good attention to detail
- Good written and oral skills