Description
I require Implémentation Manager, Project Manager, Technical Implémentation, Delivery Manager, technical & product support x4
Skills required
- Customer Implementation Services is a global team that works in partnership with the account team representatives and technology managers in the regional offices and is focused on providing superior technical and product support to customers before and during their processing implementations.
- While acting as the primary interface between the customer and the client Technologies and Operations division during customer processing implementations, the team objectives are to add and maintain transaction processing business for the client together with effective time-to-market and quality of the resulting customer operations.
- The job holder will define, negotiate, communicate and maintain the implementation project timeline and milestones in agreement with customers and intervening parties taking into account the client and customer's constraints
- Do you want to be a part of a customer facing team?
- Can you translate the customer's business need into technical solutions?
Role
- Be the Central Point of Contact for Customer Implementation projects.
- Proactively coordinate up to 30 projects in parallel, in cooperation with the customers and internal the clients support teams. Each project lasts 2-12 months elapsed
- Communicate extensively with customers, motivating customers and guiding them through business processing environments
- Supervise and assist customers in implementation project tasks,
- Ensure all administrative and technical requirements are fulfilled.
- Follow implementation processes and respect SLAs - Suggest process improvements based on experience and help to implement the change if needed.