Description
OPERATIONS
Maintain customer CEM and SQM related SLA's for Delivery Services
manage high requirements from CXO levels
Validate customer requirements against existing supporting agreements to ensure end-to-end SLA, KQI, and KPI alignment from the customer to all internal supporting delivery areas.
Monitor and report the performance of all suppliers (internal/external) involved in the solution/resource implementation.
Chair regular operational reviews with the customer and suppliers to review performance, as needed
PMI methodology acknowledge
Skill to generate plans and close tracking
Planning (time plans, Gantt and Critical Path analysis)
WBS and SOW definition
Risk analysis.
Project Communication Plans
Expertise to operate SLA contracts.
Experience to control project cost and budget.
Change request management.
Documental control
Implement Billing Plan
Yearly planning
FINANCIAL:
P&L report
Cash flow analysis
Cost Analysis
Budget preparation, control and Analysis
More than 10 years experience with maintenance or operation in other vendor Cop.
1. Strong presentation maintenance experience and capability to convince customer's high level management
2. Good English communication skill in both written and oral
Non-Technical Competencies:
Leadership behavior.
High Communication Skill
Teamwork oriented
High Team management oriented
Work under pressure most of the times.
Conflict management
English Language at 100%