First Line Support Consultant - Brussels, Belgium - French and Dutch S

Brussels  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

First Line Support Consultant - Brussels, Belgium - French and Dutch speaking

(First Line Support, 1st Line Support, Level 1 Support)

One of our Blue Chip Clients is urgently looking for a First Line Support Consultant.

Please find some details below:

Job description summary

Answer incoming questions from the residential and internal customers, on subjects related to technical issues for Internet + TV services. Support/contact point

Responsibilities

The following responsibilities appeal to you:

Interpretation and registration of IT questions and problems communicated by end users over the phone;

You are customer minded, with good communication skills;

If possible you provide an answer to the questions and/or solve the problems;

Otherwise you escalate the calls to a higher level of support;

Depending on your knowledge, experience and interest, your responsibilities may include first and/or second line support.

Then you're the Service Desk Professional we're looking for! Depending on your knowledge, experience and interest, you will be working at our service desk or at a project at one of our clients.

IT-Skills

You have minimum a (technical) high school degree; You have good knowledge of IT Hardware; You see IT problems as a challenge and an opportunity to learn; You are familiar with the Windows environment and MS Office package - knowledge of another environment is a strong plus; Besides English, you can express yourself fluently in Dutch and French. If you are above all fluent in German, Spanish and/or Italian, then that's a real plus; Due to a combination of excellent communication skills and professionalism, you're able to win the trust of our clients.

Soft-Skills

Call center environment/Customer facing applications

Other Specifics

Must be bilingual (NL/FR)- understand basic. Willing to work in shifts from Monday to Saturday between 8h & 20h.

Please send CV for full details and immediate interviews. We are a preferred supplier to the client.

Start date
ASAP
Duration
3 months +
(extension possible)
From
Octopus Computer Associates
Published at
17.09.2016
Project ID:
1204995
Contract type
Freelance
To apply to this project you must log in.
Register