Description
Program/Process Manager
MUST SPEAK FRENCH OR DUTCH
4 month contract with possible extension
The Health Care department in our client, a multionational insurance firm, will be facing many challenges the upcoming years. One of these challenges will be the management of the steady increase of long-term illnesses. In its efforts to keep abreast with this evolution, and to remain a partner to the insured from the start of his/her illness through the process of reintegration back to work, AG Insurance is adapting its Disabilty Product
The Health Care department of AG Insurance is looking for a Program/Process Management professional to determine and then follow-up closely the deployment of the different changes necessary in the processes for the new product.
Main tasks:
The description of the new processes
Gathering the business process improvements opportunities
Coaching, motivating users to work the new way.
Education requirement:
A master's degree in economics, any biomedical field or quantitatively oriented master's degree or equivalent by experience.
Required Knowledge and Experience
Mandatory
Min. 5 years of professional experience in equivalent function
Good knowledge of Health Care Products
Good knowledge of Insurance Claims management processes.
Program Management
KPI definition
Program Management Certification
Objective of the job
- Analyse current end-to-end users¡¦ process through data analytics and workshops.
- Integrate use of new providers in the process.
- Propose process improvements that helps accomplish specific business objectives.
- Document processes and encourage employees to embrace the new process once it is implemented.
- Define KPI, monitor, measure and provide feedback on process performance
- Optimize the governance structure and reporting
- Define intermediary targets and new KPIs if necessary.