Description
ITIL Process Consultant required for a 6 month banking sector assignment, located in Copenhagen/Denmark.
In the role of ITIL Process Consultant you will facilitate the service excellence process and terminology, interact with Stakeholders, chase data and needed changes, support Cloud Automation & Orchestrations System developers and Engineering domains under service development
The ideal candidate for the role of ITIL Process Consultant should have:
- Deep knowledge about ITIL and service management
-Experience with Infrastructure and operation organizations and knowledge about the normally used technologies
-Able to illustrate complex processes via VISIO
-Experience with change management
-Experience with Remedy (BMC BPPM & BMC-Remedy-IT Service Management (ITSM)
-Experience with Agile Methods (Scrum/FDD/XP/Crystal/DSDM)