Description
Hello,
Greetings from Software Specialists Inc.!
Software Specialists Inc. is a company, incorporated in the state of Pennsylvania in 1998, bringing extensive consulting expertise in providing IT talent.
Feel free to email with an updated version of your resume, or give me a call at your convenience. I have included the job description below.
Position: Sr. Client Advocate
Location: Columbia, SC
Duration: 12 Months
Job Description:
- 25% Steering Support --- Helps the customer define their business needs as specific changes and works with the customer on priority setting. Assists customer in setting priorities. Assists in the definition of I/S work/audit requests and completes the packaging and delivery of I/S work requests estimates and supporting documentation.
- Negotiates final estimates, authorization, and start/completion dates for each request with customer. Provides tracking of work requests to allow better control of costs. Monitors work requests to ensure delivery of products and services based on customer's priorities, estimates, and dates. Updates I/S Product Catalog with product features.
- 20% Systems/Services Monitoring --- Monitors service levels, reports actual versus agreed to service levels, and reviews service levels with the customer to determine opportunities for improvement. Establishes and reports metrics that measure I/S performance and satisfaction to customer. Reports Service Level Agreement (SLA) performance.
- Analyzes requested and existing SLAs for reasonableness and takes appropriate action. Reports overall customer status to the I/S Management.
- 25% Account Management --- Acts as an account manager responsible for the collection, analysis, review, documentation, and communication of customer needs and requirements. Ensures I/S solutions are tailored to the customer's strategies by continually obtaining a complete understanding of the customer's business needs from
- Initial requirements to final implementation. Communicates quickly and accurately. Manages political and interpersonal issues. Fosters relationships between the customer and the I/S organization as well as analyzes problems, settles disputes, and negotiates with the customer within current contractual boundaries.
- 15% Internal Marketing --- Takes proactive marketing approach when communicating with customer in response to external requests for change or internal I/S product activity. Assists with pricing, obtains approval by LOB management, and packages/delivers to customer. Focuses the communication with the customer on features
- offered in the I/S Product Catalog and works with I/S team to propose and build tailored, customer-focused solutions.
- 15% Product Improvement --- Researches/discovers opportunities to employ the proper subsets of I/S and its products and services. Identifies the customer's strategic business strategies and finds the right products and services to fill the customer's need and uses internal Marketing to sell the solution.
Manoj Kumar
Technical Recruiter
Software Specialists Inc