Complaint Coordinator - CA

California  ‐ Onsite
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Description

Hi

My name is Umer and I am part of the National Talent Acquisition Team with Software Specialists INC. Software Specialists Inc. is a company, incorporated in the state of Pennsylvania in 1998, bringing extensive consulting expertise in providing IT talent.

I had the opportunity to review your resume and it suits one of our clients need. Feel free to respond by email with an updated version of your resume, or give me a call at your convenience.

I have included the job description below.

Title: Complaint Coordinator - CA

location: San Diego, CA

Duration: 12 Months

Pay Rate: $26.00 Per Hour

Experience:

  • 2-5 years of experience in position or specialization or equivalent education.

Description:

  • Monitoring and oversight of the complaints database
  • Review all incoming product complaints (DHR review, product replacement assessment, issue product return label)
  • Facilitate customer communication regarding complaint issue -
  • Interface with sales, clinical, other division's complaint staff and other internal departments
  • Triage complaint for potential safety; notify management or designee of potential safety cases
  • Review appropriate criteria for closure of complaints
  • Responsible for direct contact with complainants and support of positive customer relations with respect to customer complaints and inquires.
  • Work with the Customer Support team (Sales and Clinical Force, Technical Services, Customer Service, and Other Volcano Divisions) to obtain customer complaint clarification and customer follow-up documentation, including product return

.*In case you feel this position is not a fit, do let me know so that I can update you with opportunities based on your preference. I would really appreciate if you could help by referring any friends/colleagues who might be interested in the above opportunity..*

Start date
ASAP
Duration
12 months
From
Software Specialists
Published at
24.09.2016
Project ID:
1209440
Contract type
Freelance
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