Description
Visa has an exciting opportunity for a Customer Support Representative, fluent in English & Polish to join our Customer Support - Business Support & Analysis department. The purpose of the role is to provide an excellent level of support to cardholders across all Visa Digital products, services by taking ownership of their problems, enquiries, requests and issues, and either resolving these or co-ordinating a response from Visa.
Key Accountabilities:
- Ensure customer satisfaction through the provision of excellent quality service by analysing, resolving and logging complex customer queries in an accurate and timely manner
- Educate cardholders about Visa products and services.
- Liaise with all Visa departments as appropriate, accurately disseminating information, in order to ensure that responses to complex queries are communicated to consumers in an appropriate and timely manner
- Assist Visa to improve Cardholders' experience of Visa products and services by making recommendations for improvement
- Develop and manage scripts to be used by all staff when answering queries
Essential Criteria:
- Fluency in English and Polish Essential - spoken and written to a level of business fluency.
- Excellent Customer Service skills
- High level of communication skills both verbal and written
- Proven experience or appreciation of working in a customer-focused environment Ability to grasp and understand information and systems quickly
- Ability to prioritise
- High level of attention to detail
- Excellent problem solving skills
- Ability to work on own initiative but be a team player.
- Strong inter-personal skills