Description
Main Duties and Responsibilities of Role
Client and Service Management
The Client and Service Management team ensure the multiple stakeholders and Service Providers have a single point of contact through which responses to informational requirements will be guaranteed. The CSM provides the governance around client and service performance through the receiving, routing, monitoring and reporting on the types of informational requirements being processed.
The Product Analyst will be responsible for case management of information flows relating to the Asset Servicing Product between Clients, Agent Banks, Service Providers, Business Partners and internal ING departments, Finance, Market Risk and Product Control, Credit, Compliance, Legal and IT.
Management of Information relating to the Asset Servicing Product
- Management of business critical information flows between Stakeholders & Service providers
- Recording and creating cases from information requests
- Routing cases for resolution
- Handling case resolution
- Tracking and Monitoring cases to closure
- Producing MI for supporting Stakeholder and Service Provider performance
Management of Operations Interactions relating to the following topics
- Product Knowledge
- Operational cases (defined operational/control responsibilities within the service model)
- Service performance
- Operational decisions
- Operational incidents/Dispute management
- Front Office support
Management of Operations Executions
- Voluntary Election support/Management
- Counterparty dispute Management
- Dividend Overview Management
- Review of ageing breaks, Depot and Nostro - Corporate Actions and Dividends
- Front Office Query Management/support
Specific Product Reconciliation support (CFD/GSF