Description
Position: Digital Marketing Help Desk
Location: Parsippany, NJ
Duration: 12 months
Job Description:
- Basic understanding of health care business practices with fundamental understanding of project management methodology;
- The ability to become proficient in IT systems and leverage available information systems to provide value added analysis;
- Demonstrated interpersonal and communication skills including an ability to interact with and establish good working relationships with diverse individuals;
- Project coordination with the ability to be proactive and identify creative, effective technical solutions;
- Self-leadership demonstrated by initiative and positive approach to tasks, decision-making and problem-solving skills with a willingness and aptitude to learn new technology;
- Teamwork skills based on willingness and ability to work in a global and diverse business environment and to interact with others in various functions, businesses and levels.
- Provide friendly and helpful customer service, as first line of contact into the Digital Solutions team
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email and personnel requests for technical support.
- Maintain accurate records of resolving and closing tickets
- Responsible for pushing Teamsite editions to productions; coordinate non-Teamsite production deployments
- Responsible for pulling website copy decks, for LMR (Legal, Medical & Regulatory) submission
- Assist other team members, with ad-hoc requests, as needed
Renugadevi Selvaraju
Technical Recruiter
Software Specialists, Inc.