Description
Service Desk Engineer - Northampton - Windows, AD, ITIL
Square One are looking for a service desk engineer to come on-board for a 12 month contract based in Northampton starting immediately
As a Service Desk Engineer you will provide day to day support to the business and assist in building a solid IT operations and services within an ITIL environment therefore improving reliability/availability and performance at a 1st/2nd line position.
Knowledge, skills and experience required:
Essential
Excellent customer service skills
Dedication and a willingness to learn new skills are essential along with good communication and organisational skills
Technical understanding of - Windows 7, XP, MS Office 2010, 2003, Windows Server 2008, 2003, Active Directory
Assist in delivering the Infrastructure group's day to day operations
Strong troubleshooting skills
Professional experience working to ITIL Best Practices
Professional experience working with an ITIL certified Call Management System
Team integration and working with the other IT functions and business departments
Analytical ability
Numerate/literate
Excellent organisation and planning skills
Excellent communication and inter-personal skills (written and verbal)
Problem solving
Customer Liaison skills
Interpretation of data & actions
Team Player
Ability to deliver against high personal/professional standards
Desirable
Knowledge of Microsoft Exchange Server
Knowledge of other 'Edge' systems such as Webroot
Knowledge of SAN, NAS technologies
Knowledge of Network principles
This is a 12 month contract role based in Northampton paying market rates, looking to start immediately.
Service Desk Engineer - Northampton - Windows, AD, ITIL