Swedish Speaking INCIDENT MANAGER Goteborg 1500 SEK per day

Västra Götaland County  ‐ Onsite
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Description

Swedish Speaking INCIDENT MANAGER Goteborg Sweden 6+ Month Contract 1500 SEK per day

Immediate contract opening for a Swedish Speaking Incident Manager to join a Leading Global Consultancy based in Goteborg. You will need to have at least 3 years' experience as a Incident Manager and be fluent Swedish

The role:

  • 3 year's experience as an incident Manager

  • Fluent Swedish

  • Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties

  • Authorize updates for Service Desk

  • Work with all stakeholders to identify the workaround or resolution for the Incident

  • Set expectations of all stakeholders about the timelines and permissions required for the resolution

  • Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved

  • Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders

  • Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) to ensure that the resolution has resolved the Incident and that the Services have returned to their normal state

  • Open Problem Tickets as per Problem Management Policy and Procedures

  • Document in retrospect, the actions taken, learning and approvals in the service Management tools

  • Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures.

This is an immediate contract opening for a Swedish speaking Incident Manager to join a global consultancy based in Goteborg Sweden. Please send CV today for quick response

Start date
ASAP
Duration
6 months +
(extension possible)
From
Proxime Ltd
Published at
10.11.2016
Project ID:
1236043
Contract type
Freelance
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