Description
Swedish Speaking INCIDENT MANAGER Goteborg Sweden 6+ Month Contract 1500 SEK per day
Immediate contract opening for a Swedish Speaking Incident Manager to join a Leading Global Consultancy based in Goteborg. You will need to have at least 3 years' experience as a Incident Manager and be fluent Swedish
The role:
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3 year's experience as an incident Manager
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Fluent Swedish
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Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immediate attention from all required parties
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Authorize updates for Service Desk
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Work with all stakeholders to identify the workaround or resolution for the Incident
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Set expectations of all stakeholders about the timelines and permissions required for the resolution
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Send Periodic updates to the stakeholders (and if required, to the customers) through Service Desk, until the Incident is resolved
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Initiate Emergency Changes if required, mobilize cross functional teams, External Vendors and obtain approvals for the mitigation actions from all stakeholders
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Retain the Technical Observation Post (certain ad-hoc individuals who observe the service after the Incident is resolved) to ensure that the resolution has resolved the Incident and that the Services have returned to their normal state
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Open Problem Tickets as per Problem Management Policy and Procedures
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Document in retrospect, the actions taken, learning and approvals in the service Management tools
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Document the new knowledge learning and any other recommendations in a Critical Incident Report and submit the report to the audience in line with the Critical Incident Management procedures.
This is an immediate contract opening for a Swedish speaking Incident Manager to join a global consultancy based in Goteborg Sweden. Please send CV today for quick response