Description
1, Grasp the operation, maintenance and customer support industry trends. Develop Huawei Enterprise BG operation, maintenance and customer support business strategy. Plan the future road map for customer support business;
2, Reconstruction of Huawei Enterprise BG customer support business processes and IT system, leading Huawei enterprise customers to the industry-leading business.
Experience required:
1, Strong independent thinking ability, good communication, coordination ability;
2. Responsible for Huawei Enterprise BG customer support business strategy development, process and IT platform optimization etc., Support Huawei global customer support and front-line maintenance business operations, and effectively enhance Huawei customer support brand and efficiency;
3, Responsible for process planning and business development of the major modules of customer support business;
4, Have a deep understanding of data center, cloud computing or big data analysis and other related technologies, familiar with the related operation and maintenance;
5, More than 10 years relevant work experience.