Description
EMEA Desktop Support Technician (Dutch & English Speaking)
Reporting to the EMEA IT Onsite Manager,the position of Desktop Support Technician is expected to provide a high level of service to Juniper's internal staff face to face or via phone or email.
The Desktop Support Technician will be part of a highly skilled IT team responsible for supporting the company's IT desktop and telecommunications services.
The successful candidate is required to have solid desktop support experience in a Windows 7/10 enterprise environment, extensive knowledge of Microsoft Outlook, Windows 7 and Windows 10; working knowledge of Microsoft Office 2016, Active Directory and systems administration tasks.
Experience in supporting remote access clients via home broadband and inter-office VPN connections, experience troubleshooting network printers and LAN TCP/IP problems and experience using desktop imaging software, plus experience in supporting the Apple range of products and software would be advantageous, along with knowledge of Polycom phone systems.
General Responsibilities
* Duties include one on one daily interaction with users and other IT support professionals.
* Hardware and software troubleshooting.
* Builds and installs of new PC's and rebuilds/reimage of old systems and Ship to the Juniper Office/User Home address.
* Installation and upgrading of various hardware & software including PC's, memory, hard disks, printers, MS Office, etc.
* Excellent understanding of networking basics, VOIP and TCP/IP.
Specific Job Requirements
* Handling high levels of Desktop/Laptop Support requests
* Providing expert technical support to all users, including senior management and VIPs
* Providing face-to-face support to end users for hardware and software issues
* Troubleshooting hardware issues related to desktop, laptops, printers and peripherals etc.
* Troubleshooting software issues related to Windows 7/10,OSX ElCapitan, Microsoft Office, Outlook and other desktop applications
* Configuring and installing new computers using standard software image and packages
* Builds new systems to the Juniper standard specification guidelines
* Knowledge on SCCM server and Client troubleshooting
* Knowledge on 0ffice 365 (Cloud based)
* Knowledge of Casper server and Apple laptops troubleshooting
* Hands on Enterprise Lync solution and Skype for business client.
* Knowledge on RSA and Due application.
Qualifications
* Technical IT related degree or equivalent non-IT related technical degree with experience
* Demonstrated understanding of computer hardware, operating systems functions and components. Must be familiar with multiple makes/models of desktops and laptops and be able to disassemble, troubleshoot and reassemble hardware
* Software/Hardware requirements: MS Office 2016 (Office 365), Windows 7/10 Pro, & Apple OS's
* A full working knowledge of all PC/Laptop hardware, NICS, CD-writers, scanners, mobile devices (Apple, Android and BlackBerry) and PDA's is required.
* Industry standard accreditation is desirable.
Must be eligible to work in the Netherlands.
Due to the high number of applications which we regularly receive, regrettably we can only respond to successful candidates. If you haven't heard from us within 7 days then please assume that you have not been selected on this occasion.
We'll retain your details with the intention of keeping you informed of other suitable opportunities that may arise.
Advantage xPO is in the top 1% of staffing companies in the world. With a truly global footprint. Advantage xPO specialises in recruitment outsourcing. Working with some of the leading employers around the world, Advantage offers global contract and permanent career opportunities across a wide range of industries and sectors.
Advantage xPO: services offered are those of an employment agency for permanent work and/or employment business for the supply of contract/temporary work.