Description
IAM Operator and Administrator
Role:
As a member of the security team, your main responsibilities will include:
- Customer Support:
- phone and e-mail contact with end users
- face-to-face assistance to users
- follow-up end-to-end progress of tickets/requests
- guidance of users in end-to-end processes
- escalate to 2nd and 3rd levels when required
- maintenance of LAM related Insight page/Pulse community
- Logical Access Management services
- JML requests:
User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
Provisioning
- Additional Access requesting (DSA tool)
- Escalations and problem management (CANs and ESD tickets)
- External participants management
- Monitoring - early and late shifts