Description
You should offer assistance on:
Support and Configuration
- Use Case Analysis
- Packages preparation
- Load Packages
- Reporting and Preparation
Consulting approach on:
- Use Cases Identification
- Billing Use Case Analysis
- Run O&M Customer Business Processes
- Deployment of Logical Billing Flow
In short, see below a description of the main Customer Business processes:
- Implementation of new functionalities for post-paid, pre-paid & cable services.
- Discount campaigns
- Billing process (user cases)
- Solving and helping desk wok ores (customer complaints)
- Roaming module operations
To be better specific our client would need a Senior Expertise on site to facilitate and speed up the process on implementation with the support of remote Supplier Team to overcome the workload.
Required:
- CCBS Knowledge.
- Working with Comverse Billing Systems.
- Knowledge of roaming module (Kenan).