Description
IT Capacity and Performance Manager - Brussels, Belgium - French speaking
(Capacity Manager, Performance Manager)
One of our Blue Chip Clients is urgently looking for an IT Capacity and Performance Manager.
Please find some details below:
Job description summary
The mission of the Capacity Manager is to make sure that the required infrastructure capacity for running the bank's applications is provided, at the right time and in a cost effective way, and in coherence with the bank's policies/requirements. The capacity of the IT services and infrastructure must match the current and future identified needs of the business through appropriate scalability.
The complete spectrum from design and planning of service capacities through the operational aspects of service capacity is in scope.
Responsibilities
Principal assignments
Collect data from activities, incidents, releases, events related to performance and infra capacity to be able to create an overall view of guaranteed infra capacity for the different IT domains.
Collect performance and capacity data from Capacity Analysts in the different technical domains or from the external supplier. Make descriptions of monitoring and reporting needs towards external suppliers.
Create and present monthly service capacity reports for critical services based on infrastructure performance monitoring towards the functional domains.
Forecast the required evolution of the infra assets and develop a forecasting model based on the historical data and business projections.
Establish and maintain KPI's
Define and follow-up actions in case of capacity incidents and problems
Key actor in defining/evolving Technical Capacity Management processes using ITIL principles and enforce application of the processes in the IT domain.
Expert contribution to select and set-up a Capacity Management Information System (CMIS) tool.
Principal responsibilities:
Keep the business informed of the capacity status of the critical services
Contribute to the TCM process in order to fulfil the TCM mission and business requirements
Contribute to a proactive management of the infra capacity by defining appropriate actions in case of incidents, highlighting unusual behavior, etc.
Create a forecast on infra capacity needs towards the external supplier
Contribute to the establishment of an effective relationship with the bank's external supplier responsible for the Data Centres and the IT infrastructure
IT-Skills
- Knowledge of ITIL. Knowledge of LEAN is a plus.
- Expert in Infrastructure Capacity Management (ITIL TCM process).
- Expert in modelling Forecast mechanisms
- Experience with professional CMIS tools.
- Knowledge of multiple infrastructure platforms.
- Preferably experience with virtualisation technologies like V-Blocks, Cloud
- Problem Solver with experience in addressing e2e Infra issues
- Preferably familiar with business applications like electronic banking, mobile banking,
- Experience in working with an external supplier for Infrastructure Management services
Soft-Skills
- Team player
- Quick self-starter, pro-active attitude
- Good communication and Influencing skills
- Good analytical and synthesis skills
- Autonomy, commitment and perseverance
- Ability to work in a dynamic and quickly changing environment
- Imaginative, innovative
- Solution oriented
- Pragmatic, realistic
- Stress resistant
Screening requirements
+6 year relevant experience
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.