Description
GTA is a leading independent provider of high-value engineering, technology and business consulting services to the telecommunications industry. The company is based in Reston, VA and has presence throughout the US and Internationally.
Job Description:
Serves as on-site company liaison with customer for network engineering consulting and act as SME on technical discussions for assigned projects/products/solutions. Interprets customer's needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
Be responsible for fully understanding the configuration capabilities of the product, generating workarounds to satisfy customer requests, identifying and isolating the occurrence of product anomalies for correction by R&D.
Provide assistance as needed in the design and deployment of the client's service routing equipment. Resolve Customer product issues through research using appropriate user guides, manuals, product release notes, troubleshooting guide, and other Technical Support Engineers.
Provides highly visible customer support with (Major Move, Add, Change, or Delete), as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex network equipment and systems.
Follow all escalations from inception to closure this may involve interfacing with Level III Technical Support, R&D, and/or Pre-Sales.
Provide Sales with any new selling opportunities at customer location.
Interfaces with customers/managers in the presentation, interpretation and resolution of technical matters; will be involved in the resolution of highly complex technical problems during various phases of a project (staging, pre-cutover, implementation, cut-over).
Strong leadership and mentoring skills. Team player with excellent written and verbal communications skills. The ability to work with little supervisions and make good business decisions.
Minimum Qualifications:
Strong networking knowledge in: IP routing, MPLS, VPLS, L2/L3 VPNs and QoS
Previous Mobile Backhaul architecture design experience preferred.
Demonstration and examples of above qualities in resume.
Hands-on 7xx0 and 5620SAM product knowledge.
SRA certification or equivalent (CCIE) certification may be considered.
Hands-on knowledge of Linux operating systems (REDHAT/CENTOS/FEDORA/DEBIAN)
Strong understanding of SDN/Virtualization concept (WAN-Controller/Policy Directory/NFV.)
Hands-on experience with installation of Hypervisors (KVM/Exsi/Hyper-V.)
Hands-on knowledge VMware/Openstack/Container.
Knowledge of EVPN, VxLAN and Vswitch concepts.
Experience working in Datacenter environment.
Knowledge of scripts language like PEARL/BASH/XML.
Experience with deploying High Availability Firewall and load balancer.