Description
IT Support- Skype for Business
We have a number of opportunities to join our clients IT Support Team based in Ireland.
The successful candidates will need to have:
- Strong working knowledge of MS O365 Skype For Business product
- Emphasis on end-end feature functionality & end user troubleshooting
- Experience successfully operating in Level 1/Level 2 IT support roles
- Experience working to target SLAs in a busy support environment
- Knowledge of broader MS O365 product set & feature functionality &/or previous experience supporting these services a distinct advantage
- Strong verbal & written communications
- Experience working in a direct customer facing role
- Professional work ethic & personable demeanour
- Require flexibility to support core US Business work Hour
Essential Experience
- 1-2 years' experience operating in a Level 1/Level 2 IT support role
Desirable Qualifications:
- Third level degree/diploma in technology discipline or applicable Technology/Support certification