IT Support Specialist (Infrastructure) (m/f)

Basel  ‐ Onsite
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Description


For our client, a major pharmaceutical company, we are looking for an
IT Support Specialist (Infrastructure) (m/f)

Reference: -en
Start: 02/17
Duration: 4 MM
Place: in Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen

Your tasks:
  • Ensure IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
  • Investigate, troubleshoot and resolve reported incidents in a timely and efficient manner
  • Ensure services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
  • Adhere to the ITIL processes and contributing knowledge to the Knowledge Database
  • Act as consultant (give trainings/workshops) in all IT related question


Your qualifications
  • Profound experience in IT support
  • Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
  • Solid understanding and knowledge of the common operating systems (e.g. Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
  • Capability to provide trainings for end users
  • In-depth communication skills and fluency in German and English
  • High customer focused behaviour
  • Mac knowledge
  • HPSM / any other ticketing tool



Skills:
- Helpdesk/support


Keywords: Helpdesk Support
Start date
02/17
Duration
4 MM
From
Hays AG
Published at
03.02.2017
Contact person:
Kerstin Werner
Project ID:
1281693
Contract type
Freelance
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