Description
For our client, a major pharmaceutical company, we are looking for an
IT Support Specialist (Infrastructure) (m/f)
Reference: -en
Start: 02/17
Duration: 4 MM
Place: in Basel region
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Ensure IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigate, troubleshoot and resolve reported incidents in a timely and efficient manner
- Ensure services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhere to the ITIL processes and contributing knowledge to the Knowledge Database
- Act as consultant (give trainings/workshops) in all IT related question
Your qualifications
- Profound experience in IT support
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience
- Solid understanding and knowledge of the common operating systems (e.g. Windows 7), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- In-depth communication skills and fluency in German and English
- High customer focused behaviour
- Mac knowledge
- HPSM / any other ticketing tool
Skills:
- Helpdesk/support
Keywords: Helpdesk Support