Description
SMC Lead
Candidate should have experience with:
- Designing, developing, deploying and operationalizing BMC Remedy suite
- Understanding of Microsoft SCMM/SCOM and Cisco Prime integration with Remedy
- Understanding of ITSM processes for large enterprise network infrastructure, in particular event monitoring, detection, alerting and management
- Implementing change management, asset management and configuration management in Remedy
- Development, testing and execution of system workflow activities
- Preparation of system documentation for functional and technical requirements of all products and subsystems.
- Managing work assignments of team members to assure schedules are being met